1. Introduction
1.1 About This Policy
RightGhar Technologies Private Limited ("Company", "we", "us", or "our") operates a Software-as-a-Service (SaaS) and a marketplace platform that enables property owners to list their properties for rent or sale, and allows prospective tenants/buyers to search, view, and connect with property owners. This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you use our services.
1.2 Our Commitment
We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000. The protection and security of your personal information is our top priority.
1.3 Acceptance of Terms
By using our Platform, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Platform or provide us with any of your information.
1.4 Platform Scope
This Privacy Policy applies to our website, mobile applications, and all associated services (collectively, the "Platform") operated by RightGhar Technologies Private Limited.
2. Information We Collect
2.1 User Registration Information
When you create an account on our Platform, we collect:
- Personal Details: First name, last name, email address, phone number
- Optional Information: Intent behind using the website, timeline preferences, budget range
- Account Credentials: Username and encrypted password
2.2 Property Listing Information
IMPORTANT NOTICE: Property listings are publicly accessible to all website visitors. When you list a property, the following information becomes publicly available:
- Property Details: Type, size, age, construction details, floor information, specifications
- Location Information: Address, GPS coordinates, neighborhood details, proximity to landmarks
- Pricing Information: Rent/sale price, security deposit, maintenance charges, payment terms
- Amenities and Features: Available facilities, furnishing details, parking information
- Contract Terms: Lease conditions, tenant preferences, availability dates
- Contact Information: Owner's contact details for potential buyers/renters
- Visual Content: Property photographs and videos
- Legal Information: Property documents, ownership details, compliance certificates
2.3 Technical Information
We automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on Platform, click patterns, search queries
- Location Data: General geographic location based on IP address
- Cookies and Tracking Data: Session information, preferences, analytics data
2.4 Third-Party Information
We may collect additional information from third-party services including Google AdWords, Google AdSense, Google Analytics, and Cloudflare, as detailed in Section 10.
3. How We Use Your Information
3.1 Platform Services
- Facilitating property listings and search functionality
- Enabling communication between property owners and potential buyers/renters
- Processing user accounts and authentication
- Providing customer support and technical assistance
- Verifying user identities and preventing fraud
3.2 Analytics and Service Improvement
- Data Analytics: Analyzing user behavior to enhance Platform functionality and user experience
- Model Training: Using data to train machine learning models for improved property recommendations and search algorithms
- Market Research: Conducting analysis of property market trends and user preferences
- Performance Optimization: Improving Platform performance, features, and overall service quality
3.3 AI and Machine Learning
We use AI/ML to:
- Analyze trends and user behavior
- Improve search relevance and personalized recommendations
- Enhance customer support and automate responses
- Customize marketing communications
3.4 Marketing and Promotional Activities
- Platform Promotion: Using property listings and images in our marketing materials and advertisements
- Cross-Platform Marketing: Promoting our Platform on various digital channels and social media
- User Communications: Sending relevant property recommendations, platform updates, and promotional content
- Brand Building: Using aggregated data and success stories for brand promotion
3.5 Legal and Compliance
- Complying with applicable laws, regulations, and legal obligations
- Responding to law enforcement requests and court orders
- Preventing fraud, security breaches, and illegal activities
- Resolving disputes and enforcing our Terms of Service
4. Legal Basis for Processing (Under DPDP Act)
We process your personal data based on the following legal grounds:
- Consent: For marketing communications, analytics, and promotional activities
- Legitimate Interest: For platform security, service improvement, and business operations
- Legal Obligation: For compliance with applicable laws and regulatory requirements
- Contract Performance: For providing Platform services and facilitating transactions
5. Public Nature of Property Information
5.1 Public Accessibility
CRITICAL NOTICE: All property listing information is publicly accessible and may be:
- Viewed by Anyone: Accessible to all website visitors without registration
- Search Engine Indexed: May appear in search engine results
- Shared on Other Platforms: May be shared on social media and other websites
- Used for Research: May be used by market researchers, competitors, and analysts
- Downloaded or Scraped: While we discourage these practices, may be collected by automated tools or third parties.
5.2 Consent and Acknowledgment
By listing your property on our Platform, you explicitly consent to the public nature of this information. We include notices about information ownership, but cannot control how publicly available information is used by third parties.
5.3 Marketing Usage Rights
We reserve the right to use publicly available property information, including images, for:
- Platform advertising and marketing campaigns
- Social media promotion and content marketing
- Case studies and success stories
- Website content and blog posts
- Promotional materials and presentations
6. Data Sharing and Disclosure
6.1 Third-Party Service Providers
We may share your data with trusted third parties who provide similar services, including:
- Real estate companies and property portals
- Marketing agencies and advertising partners
- Technology vendors and service providers
- Analytics and research companies
- Cloud storage and hosting providers
6.2 Business Partners
We may share data with business partners to:
- Enhance Platform functionality and user experience
- Provide complementary services to users
- Conduct joint marketing initiatives
- Improve property matching and recommendations
6.3 Legal Requirements
We will disclose personal information when:
- Legal Compliance: Required by law, regulation, or court order
- Government Requests: Requested by government authorities or law enforcement
- Legal Proceedings: Necessary for legal proceedings or investigations
- Rights Protection: Required to protect our rights, property, or safety
- Public Safety: Necessary to protect public safety or prevent illegal activities
6.4 Business Transfers
In the event of merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity as part of the business assets.
7. Data Retention
7.1 Property Listing Data
- Active Listings: Retained while the listing remains active on our Platform
- Deleted Listings: Data retained for 6-12 months after deletion for audit, legal, and compliance purposes
- Historical Data: May be retained longer for market analysis and research purposes
- Legal Requirements: Extended retention if required by law or ongoing legal proceedings
7.2 User Account Data
- Active Accounts: Retained while your account remains active
- Deleted Accounts: Personal data retained for 2 years after account deletion for audit, legal, and compliance purposes
- Transaction Records: Maintained as per regulatory requirements and business needs
- Communication Records: Retained for customer service and legal purposes
7.3 Technical and Analytics Data
- System Logs: Retained for 1 year for security monitoring and system optimization
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
- Performance Data: Retained as necessary for Platform improvement and optimization
8. Data Security
8.1 Security Measures
We implement comprehensive security measures to protect your data:
- Encryption: All personal information is stored in encrypted format using industry-standard encryption protocols
- SSL/TLS Protection: All data transmission is secured using SSL certificates with minimum 128-bit encryption
- Access Controls: Role-based access restrictions with multi-factor authentication
- Security Monitoring: Continuous monitoring for unauthorized access and suspicious activities
- Regular Audits: Periodic security assessments and vulnerability testing
- Secure Infrastructure: Use of secure data centers and cloud infrastructure
8.2 Data Breach Response
In the event of a data breach, we will:
- Immediate Response: Investigate and contain the incident immediately
- Authority Notification: Notify the Data Protection Board of India within 72 hours as required
- User Notification: Inform affected users of security incidents that may impact their data
- Remedial Action: Implement corrective measures to prevent future breaches
- Continuous Improvement: Review and enhance security measures based on incident learnings
9. Your Rights Under DPDP Act
9.1 Right to Access
You have the right to request information about personal data we hold about you, including:
- Categories of personal data collected
- Purposes for which data is processed
- Third parties with whom data is shared
- Data retention periods and policies
9.2 Right to Correction
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
9.3 Right to Erasure
You have the right to request deletion of your personal data, subject to:
- Legal retention requirements for audit and compliance purposes
- Legitimate business needs and ongoing legal obligations
- Data retention periods specified in this Privacy Policy
9.4 Right to Data Portability
You have the right to request a copy of your personal data in a structured, machine-readable format.
9.5 Right to Withdraw Consent
You have the right to withdraw your consent for data processing activities that are based on consent, without affecting the lawfulness of processing before withdrawal.
9.6 Exercising Your Rights
To exercise these rights, please contact us at legal@rightghar.com. We will respond to your request within the timeframes specified under applicable law.
10. Third-Party Services
10.1 Integrated Services
Our Platform integrates with the following third-party services that may collect additional information:
Google Services
- Google AdWords: For paid advertising and campaign management
- Google AdSense: For displaying relevant advertisements
- Google Analytics: For website traffic analysis and user behavior tracking
Cloudflare
- Content Delivery Network: For website performance and security
- Security Services: For protection against cyber threats and attacks
10.2 Third-Party Data Collection
IMPORTANT: These third-party services may collect additional information that is not known to us. This may include:
- Additional device and browser information
- Enhanced user behavior analytics
- Cross-platform tracking data
- Advertising and marketing insights
10.3 Third-Party Privacy Policies
These services operate under their own privacy policies. Please review their respective privacy statements:
- Google Privacy Policy: https://policies.google.com/privacy
- Cloudflare Privacy Policy: https://www.cloudflare.com/privacypolicy/
10.4 Limited Control Disclaimer
We do not control the data collection practices of these third-party services and cannot be held responsible for their privacy practices or data handling policies.
11. Cookies and Tracking Technologies
11.1 Cookie Usage
We use cookies and similar tracking technologies to:
- Remember user preferences and login information
- Analyze website usage and performance
- Provide personalized content and recommendations
- Enable targeted advertising and marketing
- Enhance Platform security and functionality
11.2 Types of Cookies
- Essential Cookies: Required for Platform functionality and cannot be disabled
- Analytics Cookies: Used to understand how users interact with our Platform
- Marketing Cookies: Used for advertising and promotional purposes
- Preference Cookies: Used to remember user settings and preferences
11.3 Cookie Management
You can manage cookie preferences through your browser settings. However, disabling certain cookies may impact Platform functionality.
12. International Data Transfers
12.1 Data Transfer
While we primarily operate within India, some of our third-party service providers may be located outside India. Any cross-border data transfers are conducted with appropriate safeguards in compliance with DPDP Act requirements.
12.2 Safeguards
We ensure adequate protection for international data transfers through:
- Contractual agreements with service providers
- Compliance with applicable data protection laws
- Implementation of technical and organizational measures
- Regular monitoring and auditing of data transfer practices
13. Children's Privacy
13.1 Age Restrictions
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal data from children under 18.
13.2 Parental Consent
If we become aware that we have collected personal data from a child under 18 without proper parental consent, we will take steps to delete such information immediately.
13.3 Reporting
If you believe we have collected information from a child under 18, please contact us immediately at legal@rightghar.com.
14. Liability Limitations and Disclaimers
14.1 Data Security Disclaimer
IMPORTANT LIABILITY LIMITATIONS:
- No Absolute Security Guarantee: While we implement robust security measures, we cannot guarantee absolute security of data transmission over the internet
- Inherent Internet Risks: Internet transmission and digital storage involve inherent security risks
- User Responsibility: Users assume responsibility for the security of their account credentials and device security
- Third-Party Security: We are not responsible for security breaches at third-party service providers
14.2 Public Information Liability
- Public Access: We are not responsible for misuse of publicly available property listing information
- Third-Party Use: We cannot control how third parties use publicly accessible information
- Search Engine Indexing: We are not responsible for how search engines index and display public information
- Competitive Use: We are not liable for use of public information by competitors or market researchers
14.3 Force Majeure
We shall not be liable for any data protection failures due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters and acts of God
- Cyber attacks and security breaches by external parties
- Government actions and regulatory changes
- Internet infrastructure failures
- Third-party service provider failures
14.4 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY PRIVACY-RELATED CLAIMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
15. Policy Updates and Changes
15.1 Policy Modifications
We may update this Privacy Policy periodically to reflect:
- Changes in applicable laws and regulations
- Updates to our data processing practices
- New Platform features and services
- Feedback from regulatory authorities
- Industry best practices and standards
15.2 Notification Methods
We will notify users of material changes through:
- Email notifications to registered users
- Prominent notices on our Platform
- In-app notifications and alerts
- Updated policy posting with effective date
15.3 Continued Use
Continued use of our Platform after notification of changes constitutes acceptance of the updated Privacy Policy.
16. Grievance Redressal
16.1 Data Protection Officer
For privacy-related queries, complaints, and data subject requests, contact our Data Protection team:
- Email: legal@rightghar.com
- Response Time: Acknowledgment within 48 hours
- Resolution Timeframe: Substantive response within 30 days
16.2 Escalation Process
If you are not satisfied with our response, you may:
- Escalate your complaint to our senior management
- File a complaint with the Data Protection Board of India
- Seek legal remedies as available under applicable law
16.3 Contact Information
For all privacy-related matters:
- Primary Contact: legal@rightghar.com
17. Governing Law and Jurisdiction
17.1 Indian Law
This Privacy Policy is governed by the laws of India, including:
- Digital Personal Data Protection Act, 2023
- Information Technology Act, 2000
- Indian Contract Act, 1872
- Other applicable Indian privacy and data protection laws
17.2 Jurisdiction
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in [City], India.
18. Contact Information
18.1 Company Details
RightGhar Technologies Private Limited
Email: legal@rightghar.com
Customer Support: hello@rightghar.com
Website: www.rightghar.com
18.2 Data Protection Queries
For all privacy and data protection related inquiries:
- Email: legal@rightghar.com
- Subject Line: Privacy Policy Inquiry / Data Protection Request
- Response Commitment: We will respond within 48 hours for acknowledgment and within 30 days for substantive responses
By using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
This document constitutes an electronic record under the Information Technology Act, 2000, and does not require physical or digital signatures.